FAQ
Frequently Asked Questions
Total Language is a cloud based flexible platform for interpreter service delivery, interpreter management, and backend business management. Total Language manages all aspects of providing foreign language services on a unified platform. Many of the world’s top performing language companies rely on the total language platform. Total Language is the most customizable and complete platform available to run and grow your business.
Getting started is fast, easy and organized. Our dedicated team of onboarding professionals will guide you through every step of the way. Once you decide we are the right platform for you, we can draw up a contract within one business day.
Onboarding is done in collaboration with our team. We do most of the backend work for you. We provide training materials, login credentials and question and answers sessions with your dedicated rep so you get the most out of our platform. So what are you waiting for get organized and expand your reach with Total Language.
Total Language was created to meet the growing needs of the language industry, as language services expanded across the country so did regulations, language training requirements and complex scheduling needs. The Total platform was created to ease the workload of language service companies and the organizations requesting language services.
As our mobile applications expanded, opportunities became clear. To allow both customers and interpreters enhanced communications logistics and compliance tools.
Our robust vendor management allows company staff to manage vendor credentials, certifications, qualification, spoken languages, billing information, etc all in one page. Ensure your vendor’s information is accurate and up to date. Total offers automatic notifications for credentials, notifying interpreters of forms that are soon to expire.
Our calendar view allows you to view booked appointments and jobs that still need staffing easily from the calendar view. We have designed a unique format to showcase important information to your staff. This includes booked appointments, not booked appointments and in-process appointments and more. Filter this information as you choose and quickly scroll between months, weeks and days to review bookings in depth.
Automatic confirmation emails, texts and phone calls can be set up to ensure your interpreters and customers are reminded of their appointment, this feature is fully customizable to sent out whenever desired by the client.
YES! Free trials are given to potential customers who want to get a better feel of the platform before they commit to anything. Contact our sales team or request a demo to get a free trial today! – Free trials are only for qualified leads determined by our sales team.
You are the brand, we are just the technology behind the scene. Your customers and users login to your brand with your own custom look and feel. Years of development and innovation 100% available for you and your team to utilize. Grow your business and impress your customers with the most innovative and advanced platform to support your language business.
Let us help you grow your business! Expand into new territories and stay current with the rapidly evolving language industry. Total Language offers Scheduled and On-demand Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI), allowing you to move into new sectors of the market. Utilize your interpreters or ours for those hard to fill appointments. We are here to help you every step of the way.
Our “schedule now” button is located at the top of every page and offers a quick selection to schedule any service type. Simply select the service type and fill out the required fields. Total Language automatically weeds out any interpreters that don’t fit that specific customer’s requirements and filters them by interpreters rating and interpreters distance from the appointment!
Total Language has helped numerous small language companies expand their offering and grow their organizations. We have pricing catered to businesses of all sizes to ensure you are paying the best price. Our system provides you with detailed analytics to allow your team to fully understand what aspects of your business are lacking and where you could become profitable. The sky’s the limit with Total Language.
Total Language Platform is used by some of the largest Language Companies in the country. We offer an organized and easy-to-use solution for businesses of all sizes. On an enterprise level we have reporting tools allowing customers to generate and save custom reports. Many hospitals and states require detailed quarterly/annual reports. With Total Language generating and saving report templates can save days of work. Just select the report you need and the date range, the platform automatically generates that report which can be exported as a PDF or excel spreadsheet.
Total VRI is Total Languages Video Remote Interpreting Solution. Offer your customers real-time language support with our On Demand VRI option. Connect to qualified interpreters over our secure, HIPAA compliant video service. Connect your customers and interpreters instantly through Total VRI. Gain access to qualified interpreters in seconds 24/7 x 365. Grow your services and start offering VRI to your customers today.
Total OPI is Total Languages Over the Phone Interpreting Solution. Offer your customers real-time language support with our On Demand OPI option. Connect to qualified interpreters over our secure, HIPAA compliant audio service. Connect your customers and interpreters instantly through Total OPI. Gain access to qualified interpreters in seconds 24/7 x 365. Grow your services and start offering OPI to your customers today.
Yes, our platform allows users to schedule virtual meetings. Schedule meetings with whatever platform you prefer whether that’s zoom or any other virtual meeting service.
Yes, interpreters can use their apps to have forms signed electronically.
Yes, give your customers and interpreters easy access to your business anywhere, anytime with the Total Language App. Allow your interpreters to view their schedule, appointment inquiries and manage their personal brand, all from their mobile device. The same goes for your customers. Customers have the ability to submit appointment requests, view their upcoming appointments, manage their profile and much more all from their phone. Whether their phones run on Android or iOS, we offer it all.
Total Language offers live interpreter tracking to customer locations through use of our mobile apps.
The Total Language Platform can be integrated with Quickbooks and many other payment platforms and gateways. Keeping things simple is what we love, this is why Total Language has made it easier than ever before to streamline your services and integrate with our system. We provide open APIs and SDKs allowing your business to keep the tools you’re currently utilizing, no matter what system you’re on! Make sure your interpretation data will always be connected.
Demos of Total Languages services and products can be scheduled by either reaching out to our sales team at (sales@totallanguage.com, 978-919-4677) or filling out the “request a demo” button on our website.