LANGUAGE SERVICE PROVIDERS
The Complete Language Service Solution
Total Language is the most complete platform for managing language services available today. Designed for language service organizations and agencies of any size.
WHY LSP’s LOVE US
Save Time, Money and Resources
The Total Language Platform is used by Language Service Companies across the world. We offer a cloud-based, secure and easy-to-use platform. Allowing you to streamline and scale your interpretation business faster than ever before. Our innovative processes were designed to remove many of the tedious tasks associated with providing language services, saving you and your team precious time and money. Eliminate inefficiencies in the booking process, save time and resources on invoicing and billing, generate detailed reports and cut costs associated with labor and staffing.
Dashboard
See it all from one
easy-to-use dashboard
Review and manage all your appointments from the dashboard. A single page view on the things that matter the most. Schedule new appointments, view awaiting assignments, edit appointment details, manage customers/vendors and a whole lot more all from one screen.
Simple appointment booking
Faster booking and completion
Create and assign interpreters to jobs 30% faster and spend 50% less time managing them with our easy-to-use appointment booking process. Saved requester information as well as automatic interpreter filtering allows you to view the interpreters that fit all your requirements best.
Company messenger
Improve your internal
communications
Total Messenger allows your company to communicate internally and also send group messages to vendors and customers. No platform is complete unless communication is facilitated at every level. Total allows your team to work as a unit, create group chats and message each other in a secure environment. Allows your customers and vendors to report current details in real-time and have your departments respond as necessary.
Grow your service offerings with Total Language
Vendor Management
Easily manage vendor
profiles and details
Our robust vendor management allows company staff to manage vendor credentials, certifications, qualification, spoken languages, billing information, etc all in one page. Ensure your vendor’s information is accurate and up to date. Total offers automatic notifications for credentials, notifying interpreters of forms that are soon to expire.
Real time analytics
View real-time financial data
The total language command center gives upper level staff real-time reports and analytical data to help analyze key business metrics. View gross margins, income and expenses, profits filtered by service type and much more. Giving you a total financial overview on your business.
Account automation
Customizable rate center
for customers and interpreters
Managing customer bills and interpreter pay has never been this easy. Our rate center lets you build unique rates for each customer, service type, appointment duration, and more. Easily control customer rates per language, as well as adjust rates for specialty, job type, after hours, priority and more. In addition, save templates that can be used for multiple customers and venues.
Automated reporting
Stop spending hours
creating reports
Our robust reporting features allow you to create custom reports and templates. Save these to the system for later use. Annual and monthly reports can be tedious and time consuming. Let us handle it. Once created, all you need to do is select the report you’re looking for and the date range, and we automatically generate the report. Easily provide your customers with detailed reports and appointment information in seconds.
Most flexible and complete Interpretation Platform on the market
Calendar
Easily review appointments
monthly, weekly and daily
View booked appointments and jobs that still need staffing easily from the calendar view. We have designed a unique format to showcase important information to your staff. This includes booked appointments, not booked appointments and in-process appointments and more. Filter this information as you choose and quickly scroll between months, weeks and days to review bookings in depth.
Customer management
Manage all aspects of your
customers profile
Our robust customer management allows you to view and manage all your customers internal details. Add and edit customer contact information and venues. Customize their checklist to fit their needs and requirements. Choose required credentials, certificates, and compliance needs. Manage their billing/ fees and configure their preferred notification settings from one spot.
Compliance & certifications
Stop stressing over compliance
and certifications
Automated interpreter compliance and certification expiration reminders help your team ensure you are retaining compliance. Our technology notices when an interpreter’s certification is nearing expiration and notifies the interpreter. Create criteria that filters out any interpreters who don’t meet the requirements of the customer. Send mass notifications to all your interpreters informing them of any changes or updates.
Mobile apps
Mobile portal for your
customers and vendors
Give your customers and interpreters easy access to your business anywhere, anytime with the Total Language App. Allow your interpreters to view their schedule, appointment inquiries and manage their personal brand, all from their mobile device. The same goes for your customers. Customers have the ability to submit appointment requests, view their upcoming appointments, manage their profile and much more all from their phone. Whether their phones run on Android or iOS, we offer it all.
Managing language services has never been this simple
Vendor portal
Give your interpreters access
to their own portal
Give your customers and interpreters easy access to your business anywhere, anytime with the Total Language App. Allow your interpreters to view their schedule, appointment inquiries and manage their personal brand, all from their mobile device. The same goes for your customers. Customers have the ability to submit appointment requests, view their upcoming appointments, manage their profile and much more all from their phone. Whether their phones run on Android or iOS, we offer it all.
Client portal
Provide your customers access
to their own portal
Provide your customers with access to their own white label client portal. Streamline all customer requests by allowing them to submit and manage all their language needs. No need for numerous calls or emails. Configure custom customer permissions by departments and users. Allow them to view their spending, real time reports and important data/analytics without wasting your staff’s time.
White labeling
It’s your brand utilizing
Our tech
You are the brand, we are just the technology behind the scene. Your customers and users login to your brand with your own custom look and feel. years of development and innovation 100% available for you and your team to utilize. Grow your business and impress your customers with the most innovative and advanced platform to support your language business.
